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Key Account Manager

Job description

Exciting opportunity for a Key Account Manager based in Wales to join our friendly and supportive team here at Findel. If you’re commercially focused and passionate about the customer, then we’d love to hear from you!

Findel is an eCommerce educational resources supplier in the UK and International schools and nurseries marketplace. We own several general and specialist educational brands; Hope, GLS, Davies Sports, Philip Harris, Spa4Schools, A-Z and LDA.

Brilliance and being able to shine is at our core and we want our people to be true to themselves, embody our values, strive for greatness, take the challenge, be different and above all care for and help others be the best they can. We look for people who want to inspire future generations and who play a part in moving Findel forward for the greater good. We recruit people who stand out from the crowd, take responsibility for seeking out what adds value and think outside the box.

Your Role:

As a Key Account Manager, you’ll be responsible for:

• Continually growing the customer base, promoting the Wales Contract Framework and all its features and benefits, ensuring that our wide range of products reaches schools to inspire the next generation of learners.

• Effective account management of existing customers in order to optimise revenue, understanding customers’ future plans as well as preparing & presenting MI reports to key stakeholders in order to influence their decision making.

• Identifying and developing new accounts, in conjunction with marketing initiatives, product launches, promotions, exhibitions & road shows.

• Keeping our customers happy by identifying, understanding and exceeding their needs and objectives.

• Providing compelling value-added proposals, recommending the appropriate Findel solutions including digital ordering platforms and integration, business consolidated orders & bespoke service offering.

• Working collaboratively with various teams across the business, including Customer Service, Bids & Tenders, Internal Sales Executives, Distribution, Data & Tech in order to exceed our customers’ expectations.

• Being a Brand Ambassador for Findel, living and breathing our values in everything you do.

About You:

We are ideally looking for the following skills and experience:

• Proven successful key account management/new business development experience.

• Strong commercial & customer focus.

• Excellent communication and presentation skills, able to work collaboratively with and influence stakeholders.

• Excellent negotiation skills.

• Educated to GCSE level or equivalent.

• MS Office proficient and a high level of digital awareness.

• Full driving licence

• DBS certificate (we will apply for this on your behalf when you start in the role).

Life at Findel is built on our values that we are proud of: Bravery, Passion, Ambition and doing everything because we Care. To thrive at Findel, you’ll need to demonstrate the following:

• A great attitude

• Do the best you can

• Don’t be afraid of making mistakes

• Be true to yourself and live our values

• Be a team player

What’s in it for you:

Competitive salary & benefits package including 25 days holiday plus an additional holiday to celebrate your Birthday, contributory pension scheme, staff discounts, Employee Assistance Programme (including online GP & well-being support), Volunteering Leave & Cycle to Work scheme. Above all, our culture is friendly, welcoming and supportive, and we believe work should be fun.

To find out about Findel, our vision, values and all the great things we do to support communities and the environment, please visit:

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