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Customer Service Advisor (Hyde)

Job description

Findel is an eCommerce educational resources supplier in the UK and International schools and nurseries marketplace. We own several general and specialist educational brands Hope, GLS, Davies Sports, Philip Harris, Spa4Schools, A-Z and LDA.

Brilliance and being able to shine is at our core and we want our people to be true to themselves, embody our values, strive for greatness, take the challenge, be different and above all care for and help others be the best they can. We look for people who want to inspire future generations and who play a part in moving Findel forward for the greater good. We want people to make our customers and suppliers glow by providing the best service possible and caring about what we do best for our business and the planet. We recruit people who stand out from the crowd, take responsibility for seeking out what adds value and think outside the box.

Customer Service Advisor

We are currently looking for an experienced Customer Service Advisor who loves helping people to join our award-winning team.

Talking to customers over the phone, via email or chat, you will provide an outstanding level of end-to-end customer service, taking ownership for resolving customer queries as they arise.

You will proactively look for opportunities to enhance the overall customer experience by listening to our customers and will build effective relationships across the business to deliver what our customers want.

You will receive a thorough induction, full training and be fully supported by our friendly CX team.

What’s in it for you?

Competitive salary & benefits package including 25 days holiday plus your Birthday off. Holiday purchase scheme, contributory pension, staff discounts, Employee Assistance Programme (including online GP & well-being support) & Cycle to Work scheme and a modern contemporary workspace.

Hours of Work: Monday to Friday - 36.5 hours per week between 8am – 5.30pm

If you would like to pursue this exciting opportunity, please apply.

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